At Ltmate, we want you to be completely satisfied with your purchase. If for any reason you are not, we’re here to help. Please read our return policy carefully to understand your options.

1. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• Condition: The item must be unused, in the same condition as you received it, and in its original packaging.
• Timeframe: Returns must be initiated within 10 days of the purchase date.
• Proof of Purchase: A receipt or proof of purchase is required for all returns.

Certain items may not be eligible for return, such as:

• Perishable goods.
• Personal hygiene items.
• Custom or personalized items.

2. How to Initiate a Return

To initiate a return, please follow these steps:

• Contact our customer service team at [Insert Email Address or Phone Number] with your order details and reason for return.
• Our team will provide you with a return authorization and instructions for sending the item back.

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved Refunds: Refunds will be processed to your original payment method.
• Partial Refunds: In some cases, only a partial refund may be granted.
• Non-Refundable Shipping Costs: Original shipping charges are non-refundable unless the return is due to our error.

4. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at +91 7007554573 or sales@ltmate.in.

5. Data Security

We implement appropriate technical and organizational measures to protect your information. However, no security system is completely secure. By using our services, you acknowledge that we cannot guarantee the absolute security of your data.

6. International Data Transfers

If you access our services outside of India, your data may be transferred to and processed in a country with different data protection laws. We ensure such transfers comply with applicable laws.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to review their policies.

8. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Effective Date" and posted on our website. Please review it periodically.

Contact Us

If you have any questions about this Return Policy, please contact us at:

• Company Name: Ltmate
• Address: State Bank of India, Basement, Shop no 12, Kanpur Road, Kamalganj, Farrukhabad, Uttar Pradesh, Code No. 209739, India
• Email: sales@ltmate.in
• Contact No: +91 7007554573